FAQ

Product & Compatibility

What is Viala, the storage case, used for?

Viala is a compact organizer designed to hold up to six 3 mL vials, with additional compartments for small accessories and everyday essentials.

It is intended for organization and transport only. Viala is not insulated, refrigerated, or temperature-controlled and should not be used as a substitute for any required temperature-controlled storage.

What is the difference between Viala and Vialux?

Viala holds six 3 mL vials and includes an open supply section for cotton pads and small accessories.

Vialux holds forty-five vials sized for 3 mL bottles, each in its own dedicated slot. Every inch is built for vial storage, so there is no separate supply compartment.

Both share the same navy exterior and magnetic closure. The difference is capacity and interior layout.

Like Viala, Vialux is intended for organization and transport only. It is not insulated, refrigerated, or temperature-controlled.

Do the vial cases include vials or accessories?

No. Each listing includes the storage case only. Vials, packets, and other accessories shown in the photos are for demonstration purposes and are not included.

What size vials do they hold?

The slots are designed to fit 3 mL vials measuring approximately 13 mm in diameter and 25 mm in height.

Vial dimensions may vary by manufacturer. Please measure your vials and compare them with the dimensions listed above before ordering.

Will 5 mL, 10 mL, or other vial sizes fit?

No. The slots on both Viala and Vialux are sized for 3 mL vials, approximately 13 mm in diameter and 25 mm in height. Larger vials such as 5 mL or 10 mL will not seat properly in the slots, and noticeably smaller vials may sit loosely.

We do not currently offer a case sized for other vial dimensions. Please measure your vials before ordering.

Will pill bottles, blister packs, or tablets fit?

No. Viala and Vialux are built around 3 mL vial slots, so standard pharmacy pill bottles will not fit inside them.

Viala’s open supply section can hold small flat items such as cotton pads or wipes, but it is not a pill organizer and does not have day-of-week or morning and evening compartments.

What is the difference between Ocula, Stanza and Valeta?

Ocula is our hard-shell glasses case — it protects your eyewear in a bag, backpack, or glovebox.

Stanza is our eyeglass holder stand — it keeps one pair upright and in reach on a desk, nightstand, or vanity.

Valeta is our valet tray — a curved catchall for glasses, keys, rings, and other small everyday items.

Many customers use all three together: Ocula for travel, Stanza for the desk, Valeta for the nightstand.

Is Ocula a hard shell case?

Yes. Ocula features a protective hard-shell exterior and a soft felt-lined interior designed to help protect eyeglasses and sunglasses from everyday scratches and impact.

Are Form & Fix cases magnetic?

Yes. Ocula, Viala, and Vialux all use magnetic closures for a secure and easy-to-open design. Stanza and Valeta are open designs and do not require a closure.

What designs are available?

Ocula comes in two sizes and several lid designs, including a minimalist glasses icon and hidden character illustrations — Puppy Boop, Drunken Cat, and Shady Llama.

Viala and Vialux share the same exterior: a navy body with burgundy stripes on the lid.

Valeta is available in two finishes: Ribbed and Smooth.

Stanza comes in matte navy with a red-and-white stripe.

Design & Materials

What are your products made of?

The printed parts of every product are PLA.

Ocula — printed parts in PLA, a closure using four embedded magnets, and a felt lining.

Viala and Vialux — printed parts in PLA, with a closure using eight embedded magnets.

Valeta — printed parts in PLA, with a felt lining.

Stanza — printed in PLA throughout.

What is the interior made of?

Ocula features a soft felt interior designed to help protect lenses and frames from scratches. Valeta has a heathered gray felt lining.

Viala features a structured interior organizer with six dedicated vial slots and open compartments for small accessories. Vialux has forty-five dedicated vial slots.

Travel

Can I take these cases on a plane?

The cases themselves are ordinary plastic containers with embedded magnets. Rules about what you carry inside them — including any liquids, medication, or sharps — are set by your airline and by the TSA, not by us. Please check current TSA guidance before you fly.

Viala and Vialux are not insulated, refrigerated, or temperature-controlled. If your contents require a controlled temperature, use appropriate cooling equipment; these cases do not replace it.

Which case is better for travel?

Viala is the everyday-carry option. It holds six 3 mL vials plus a supply section, and its footprint fits easily in a bag or carry-on.

Vialux shares the same outer dimensions (7.5″ × 4.5″ × 2.125″) but uses the entire interior for forty-five vial slots. It is designed for storing a full collection in one place rather than for daily carry.

Will the magnetic closure stay shut in a bag?

The closures on Viala and Vialux use eight embedded magnets and are designed to stay closed during normal handling and transport. They are not latched or locking, so we do not recommend relying on them under heavy compression or if the case is dropped from height.

Shipping & Orders

Where do you ship from?

All orders ship from the United States.

How long does shipping take?

Orders typically arrive within 3–7 business days after shipment.

Delivery times may vary depending on the destination, shipping carrier, weather conditions, and seasonal shipping volume.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a confirmation email containing your tracking information.

Do you ship internationally?

Currently, we ship within the United States only. International shipping may become available in the future.

Returns & Order Issues

What is your return policy?

Returns are accepted within 30 days of delivery. Items must be returned unused and in their original condition.

Return shipping is paid by the customer, and a 20% restocking fee applies to the refunded amount.

If your item arrived damaged or incorrect, please contact us before starting a return — those situations are handled separately and are described below.

What if my item arrives damaged?

Please contact us with your order number and clear photos of the item and its packaging. We will review the issue and help resolve it with an appropriate replacement or refund.

What if I receive the wrong item?

Please contact us with your order number and a photo of the item you received. We will review the issue and help correct it as quickly as possible.

What if my order is missing?

First, check the tracking information and confirm that the shipping address entered at checkout is correct.

If the tracking information shows that the package was delivered but you cannot locate it, please contact the shipping carrier first and then reach out to us with your order number.

Care & Maintenance

How do I clean the product?

Gently wipe the surface with a soft, dry cloth or a lightly dampened cloth.

Avoid harsh chemicals, alcohol-based cleaners, abrasive materials, and soaking the product in water.

Can I keep it near heat or direct sunlight?

Avoid prolonged exposure to extreme heat, direct sunlight, high humidity, or very hot surfaces.

These conditions may affect the product’s shape, finish, or overall appearance. Like most PLA items, our products can soften above roughly 120°F (50°C).

Will the magnetic closure weaken over time?

The magnetic closures on Ocula, Viala, and Vialux are designed to maintain consistent strength under normal use. Significant weakening should not occur when the product is used and stored properly.

Anything I should know about the magnets?

These products contain small magnets. Keep them away from children and pets, and stop using the product if a magnet works loose.

Is the product waterproof?

No. Our products are not waterproof or watertight.

Keep them away from spills, standing water, and prolonged moisture. If the surface becomes damp, wipe it dry promptly.

Contact

What should I do if I have another question?

Please contact us at formandfix@gmail.com.

We are happy to help with product selection, compatibility questions, order concerns, or support after your purchase.