RETURN AND REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
Items that are used, altered, damaged after delivery, or returned with missing parts or packaging may not be eligible for a full refund.
STARTING A RETURN
To request a return, please contact us at formandfix@gmail.com with your order number and the reason for your return.
If your return is accepted, we will provide instructions on how and where to send your package. The return shipping address will be provided by email.
Please do not send your item back before receiving return authorization and instructions from us. Items returned without first requesting and receiving return approval will not be accepted.
You can contact us with any return questions at formandfix@gmail.com.
RETURN SHIPPING COSTS
Customers are responsible for all return shipping costs for returns due to a change of mind, ordering the wrong item, or any other reason that is not the result of a defective, damaged, or incorrect item.
Customers must purchase their own return shipping label and return the item using a trackable shipping service. We are not responsible for returned packages that are lost, delayed, or damaged before they are delivered to us.
Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item, or unless otherwise required by applicable law.
If we agree to provide a prepaid return shipping label for a return that is not due to a defective, damaged, or incorrect item, the cost of the return label may be deducted from your refund.
DAMAGES AND ORDER ISSUES
Please inspect your order as soon as it is delivered.
Contact us immediately at formandfix@gmail.com if your item is defective, damaged during shipping, or if you received the wrong item. Please include your order number, a description of the issue, and clear photographs showing the item and its packaging.
We will review the issue and work with you to make it right. If the return is approved because the item is defective, damaged, or incorrect, we will provide a prepaid return shipping label or otherwise cover the reasonable return shipping cost.
Please keep the item and all original packaging until we have completed our review.
NON-RETURNABLE ITEMS
Certain items cannot be returned, including:
• Customized or personalized products made specifically to your requested specifications
• Gift cards
• Items marked as final sale
• Items that have been used, altered, or damaged after delivery
Customized or personalized items may still be eligible for replacement or another appropriate resolution if they arrive defective, damaged, or materially different from what was ordered.
Please contact us at formandfix@gmail.com if you have questions about whether a specific item is eligible for return.
EXCHANGES
The fastest way to receive a different item is to return the item you currently have. Once your return is accepted, you may place a separate order for the new item.
Customers are responsible for return shipping costs and any shipping costs associated with the new order unless the exchange is required because the original item was defective, damaged, or incorrect.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
Notwithstanding the policy above, if your order is shipped to a country within the European Union, you may have the right to cancel your order without providing a reason by notifying us within 14 days after receiving the item.
To exercise this right, please contact us at formandfix@gmail.com before the 14-day period expires.
The item must be returned in the same condition in which it was received, unused, and in its original packaging. You will also need the receipt or proof of purchase.
Customers are responsible for the direct cost of returning items under the European Union cooling-off period unless the item is defective, damaged, incorrect, or we have agreed to pay the return shipping cost.
Customized or clearly personalized products may not be eligible for the European Union 14-day cooling-off right, subject to applicable law.
Where required by applicable European Union law, we will refund the purchase price and the cost of the least expensive standard delivery option offered for the original order. Additional charges resulting from an upgraded or expedited shipping method are not refundable.
We may withhold the refund until we receive the returned item or until you provide proof that the item has been shipped back, whichever occurs first.
REFUNDS
We will notify you after we receive and inspect your return and let you know whether your refund has been approved.
If approved, the eligible refund amount will be issued automatically to your original payment method within 14 business days.
The following amounts may be deducted from your refund when applicable:
• The cost of a prepaid return shipping label provided for a customer-responsibility return
• Any reduction in value caused by use, alteration, damage, missing parts, or handling beyond what is reasonably necessary to inspect the item
• Any other applicable and previously disclosed return charges
Original shipping charges are non-refundable unless the item was defective, damaged, or incorrect, or a refund of those charges is required by applicable law.
Please remember that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund, please contact us at formandfix@gmail.com.