SHIPPING POLICY
Thank you for shopping with Form and Fix. We strive to process and ship your order as quickly and reliably as possible.
ORDER PROCESSING
Orders are typically processed within 1–3 business days. Business days do not include weekends or U.S. federal holidays.
Made-to-order, customized, or personalized items may require additional processing time. Any additional processing time will be stated on the applicable product page or communicated to you by email.
Order processing time is separate from the estimated shipping transit time shown at checkout.
DOMESTIC SHIPPING — UNITED STATES
We currently ship to addresses within the United States only.
Standard shipping is a flat rate of $3.00 USD per order, regardless of order weight or destination within the United States.
Orders are shipped via USPS. The shipping cost and the estimated delivery window are shown at checkout before you complete your order.
Expedited or upgraded shipping is not offered at this time.
FREE SHIPPING
Orders of $50.00 USD or more, before shipping and tax, receive free standard shipping within the United States.
The discount is applied automatically at checkout — no code is required.
DELIVERY ESTIMATES
Once shipped, domestic orders typically arrive within 3–7 business days, depending on the destination.
Delivery dates and transit times displayed at checkout are estimates and are not guaranteed. Shipping carrier delays, severe weather, holidays, service interruptions, and other circumstances outside our reasonable control may affect delivery times.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.
Please allow up to 24–48 hours after receiving the shipping confirmation for the carrier’s tracking information to update.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, please contact us immediately at formandfix@gmail.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
If a package is returned because the shipping address was incorrect, incomplete, or undeliverable, the customer may be responsible for any additional shipping costs required to resend the order.
DELIVERED BUT NOT RECEIVED
If the tracking information shows that your package was delivered but you cannot locate it, please check around the delivery location and contact household members, neighbors, or the shipping carrier.
Please contact us at formandfix@gmail.com if you still cannot locate the package. We will review the available tracking information and assist you with the next steps.
LOST OR DAMAGED PACKAGES
Please inspect your package as soon as it arrives.
If your package is lost in transit or arrives damaged, please contact us promptly at formandfix@gmail.com.
For damaged packages, please include your order number, a description of the issue, and clear photographs of the product, shipping box, and packaging materials.
Please retain the damaged item and all original packaging until the issue has been reviewed.
We will review the issue and, when appropriate, work with the shipping carrier to determine a suitable resolution.
DELIVERY DELAYS
If we are unable to ship your order within the stated processing period, we will contact you with an updated estimated shipping date and any available options.
CONTACT US
For questions regarding shipping or delivery, please contact us at:
formandfix@gmail.com